Why Prohibit User Self-Approval is Not Routing to ownerUserName Manager? (Doc ID 2904035.1)

Last updated on APRIL 09, 2024

Applies to:

Goal

Expense report approval rule is configured based on a role so that the user with this role is responsible for approving the expense reports.

If this user with this role submits an expense report, the expense report approval is routed to himself, which is not the expected business requirement. The expectation is that the expense report to be routed to the requester's manager.

To try and prevent that, the "prohibit user self-approval" feature and "reassign approvals to those user's managers" were enabled but didn't work, the expense reports keeps getting routed to the requester.

Steps:
1. Configure expenses approval to enable "prohibit user self-approval" feature and "reassign approvals to those user's managers".
2. Create expense report approval rule based on a role.
3. Submit expense report.

Solution

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