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Out Of The Box Knowledge Question Analysis Dashboard Not Returning Results (Doc ID 2904041.1)

Last updated on AUGUST 11, 2023

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.22.07.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to run Knowledge Question Analysis, no data return.


Error:
No Results
  The specified criteria didn't result in any data. This is often caused by applying filters and/or selection steps that are too restrictive or that contain incorrect values. Please check your analysis filters and selection steps, and try again. The filters or selection steps currently being applied are shown below.

 

The following filter is applied to the dashboard:

Search Stat Date is between 11/01/2021 and 11/24/2021
and TOPN(SUM("Article Search Facts"."# of Questions" BY "Normalized Question"."Normalized Question"),10) <= 10
and Department Name is equal to HCM

Steps to Reproduce:

Try to open /shared/Service/Embedded Content/Knowledge Analyst/Dashboard/Knowledge Question Analysis

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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