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Agent Event "SHIPMENT - UPDATE DOCUMENT TYPE" Sending Duplicate Emails (Doc ID 2906631.1)

Last updated on NOVEMBER 01, 2022

Applies to:

Oracle Transportation Management Cloud Service - Version 22.2 and later
Information in this document applies to any platform.

Symptoms

Agent event SHIPMENT - UPDATE DOCUMENT TYPE used in conjunction of action(s) ADHOC NOTIFY or NOTIFY CONTACT will generate two emails to the email defined in these actions. This occurs when running the Upload Document action against a shipment.

The expectation is that only one email is sent.

Note that the event ORDER- UPDATE DOCUMENT TYPE has the same behavior.

If you use the agent event SHIPMENT - UPLOAD DOCUMENT with same actions as above it will only send one email.

Cause

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In this Document
Symptoms
Cause
Solution
References


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