My Oracle Support Banner

RPASCE Cloud: Intermittent Issue with Logins where Some Users Experience Spinning Circle Or Blank White Page And Application Never Loads (Doc ID 2906735.1)

Last updated on MARCH 05, 2024

Applies to:

Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service Plus - Version 19.0 and later
Oracle Retail Demand Forecasting Cloud Service - Version 19.0 and later
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service Plus - Version 19.0 and later
Information in this document applies to any platform.

Symptoms

Users are experiencing an intermittent issue with logins. Some users are able to login successfully while others the login goes from IDCS URL to the RPASCE URL (after entering credentials) but the application never loads. It gets stuck on a spinning circle or blank white page. This is the same experience for all browsers.

1. Opening up the browser developer tools, under the network tab, it can be seen that properties.js is both zero byte and Response header displays message "This request has no response data available".
2. Some Users are able to login and perform activities, though the performance may appear sluggish. Other users cannot login.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.