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Unable To Select a Customer in Create Transactions (Doc ID 2907689.1)

Last updated on OCTOBER 14, 2024

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.22.07.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Not able to select customer in the Create Invoice User Interface.


EXPECTED BEHAVIOR
-----------------------
Customers should be listed when searching on Bill-to Customer field

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Open the Create transaction UI
2) Enter the invoice Business Unit, Source , Transaction Type
3) Navigate to the Bill-to Customer field. Query for an existing customer
4) No record found even though customer exists

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create transactions

Cause

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In this Document
Symptoms
Cause
Solution


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