OHI Applications Are Not Reachable and NPE in Application Logs
(Doc ID 2908001.1)
Last updated on NOVEMBER 14, 2022
Applies to:
Oracle Insurance Claims Administration Cloud Service - Version NA and laterInformation in this document applies to any platform.
Symptoms
Policies SaaS application is not reachable.
This is the message that appears: The last request has resulted in an error. Please go back and try your request again, or click to see support options.
Application log has error messages:
Caused By: java.lang.NullPointerException
at java.text.SimpleDateFormat.<init>(SimpleDateFormat.java:598)
at java.text.SimpleDateFormat.<init>(SimpleDateFormat.java:580)
at com.oracle.healthinsurance.common.service.ui.widget.formatting.FormattingUtil.getFormattedDate(FormattingUtil.java:55)
at com.oracle.healthinsurance.relations.interaction.ui.widget.components.PersonFormatter.format(PersonFormatter.java:26)
at com.oracle.healthinsurance.relations.interaction.ui.widget.components.PersonFormatter.getFormattedNameAndDateOfBirth(PersonFormatter.java:20)
at com.oracle.healthinsurance.relations.interaction.ui.security.components.DataAccessRelationService.getFormattedNameAndDateOfBirth(DataAccessRelationService.java:206)
at com.oracle.healthinsurance.policies.interaction.ui.data.row.domain.PolicyholderRow.getExistingP
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |