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OHI Applications Are Not Reachable and NPE in Application Logs (Doc ID 2908001.1)

Last updated on NOVEMBER 14, 2022

Applies to:

Oracle Insurance Claims Administration Cloud Service - Version NA and later
Information in this document applies to any platform.

Symptoms

Policies SaaS application is not reachable. 

This is the message that appears:  The last request has resulted in an error. Please go back and try your request again, or click to see support options.

Application log has error messages:

Caused By: java.lang.NullPointerException
       at java.text.SimpleDateFormat.<init>(SimpleDateFormat.java:598)
       at java.text.SimpleDateFormat.<init>(SimpleDateFormat.java:580)
       at com.oracle.healthinsurance.common.service.ui.widget.formatting.FormattingUtil.getFormattedDate(FormattingUtil.java:55)
       at com.oracle.healthinsurance.relations.interaction.ui.widget.components.PersonFormatter.format(PersonFormatter.java:26)
       at com.oracle.healthinsurance.relations.interaction.ui.widget.components.PersonFormatter.getFormattedNameAndDateOfBirth(PersonFormatter.java:20)
       at com.oracle.healthinsurance.relations.interaction.ui.security.components.DataAccessRelationService.getFormattedNameAndDateOfBirth(DataAccessRelationService.java:206)
       at com.oracle.healthinsurance.policies.interaction.ui.data.row.domain.PolicyholderRow.getExistingP

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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