Getting "Federated User cannot do a local authentication" Error When Login To CX4U / CCS Using FA IDCS As An IdP
(Doc ID 2908124.1)
Last updated on JULY 19, 2023
Applies to:
Oracle Customer Experience for Utilities - Version 11.13.22.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.22.04.0 version, Call Center
When attempting to login to CXU4 / CSS using SSO (FA IDCS as an Idp)
the following error occurs.
ERROR
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Federated User cannot do a local authentication.
STEPS
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The issue can be reproduced at will with the following steps:
1. Open CX4U url
2. Click on "Company Single Sign-on" button
3. Provide FA IDCS username and password
4. System displays above error
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login to the application
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |