Unable to Perform a Partial Reversal of a Debit Memo (Doc ID 2909031.1)

Last updated on NOVEMBER 14, 2022

Applies to:

Symptoms

When attempting to reverse one item on a posted debit memo, the following error occurs:

Error:
Total Quantities in header and detail do not match within tolerance. Some of the Detail Cost is unaccounted for in the Total Cost

Steps To Recreate:
1.Search for a Debit Memo ( Quantity) in Posted status.
2.Go to Action -> Reverse.
3.Debit Memo Reversal form pops up. Select one item that needs to be reversed.
4.Select reverse reason code.
5.Click on Submit.
System throws the below error as "Total Quantities in header and detail do not match within tolerance. Some of the Detail Cost is unaccounted for in the Total Cost".

Observe that the form does not allow to be submitted without all items marked for reversal.

Cause

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