Inbound Email Created SR with No Primary Contact and Wrong Channel ID
(Doc ID 2909808.1)
Last updated on DECEMBER 06, 2022
Applies to:Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.22.07.0 and later
Information in this document applies to any platform.
The Manage Communication Channels has Account Name = email@example.com as a HCM channel. firstname.lastname@example.org is a Outlook account which forwards the email to inbound email address access end point
Employee sends an inbound email to email@example.com and the inbound message is received and processed by Fusion. However, the SR created from it does not have firstname.lastname@example.org channel instead of using Email seeded channel. The SR's primary contact is also missing.
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