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Inbound Email Created SR with No Primary Contact and Wrong Channel ID (Doc ID 2909808.1)

Last updated on DECEMBER 06, 2022

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version and later
Information in this document applies to any platform.


The Manage Communication Channels has Account Name = as a HCM channel. is a Outlook account which forwards the email to inbound email address access end point
Employee sends an inbound email to and the inbound message is received and processed by Fusion.  However, the SR created from it does not have channel instead of using Email seeded channel.  The SR's primary contact is also missing.


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