Oracle Energy and Water Cloud Services - Status Page
(Doc ID 2910329.1)
Last updated on FEBRUARY 09, 2024
Applies to:
Oracle Cloud > Oracle Software Cloud > Oracle Utilities CloudInformation in this document applies to any platform.
Purpose
What is Status Page?
The Status Page shows the current operational status of the environments in your tenancy and informs you of any unplanned and planned maintenance events. The Status Page is unique per tenancy and is only accessible with your Oracle Identity Cloud Service (IDCS) or Oracle Cloud Infrastructure Identity and Access Management (OCI IAM) credentials. No specific role is required to access the Status Page.
The Status Page provides information about planned maintenance events. A maintenance Event’s status is commonly Scheduled on a specific date and time, which informs customers of an outage or performance impact ahead of time.
The Status Page also provides information about unplanned outage events.
Unplanned outage events inform you of the following:
- Service Outage - Main services are down such as Customer Cloud Service
- Service Partial Outage - Supporting services are down such as Customer Cloud Oracle REST Data Services (ORDS)
An unplanned outage event typically transitions through the following statuses:
- Investigating: Oracle teams are actively investigating but the reason for the outage is still undetermined.
- Identified: Oracle teams have determined the cause of the outage and the resolution.
- Service Planned Maintenance: Oracle teams are performing scheduled maintenance
Operational status is based on the most recently run health check. Health checks are run every few minutes to provide near-real time status updates.
Scope
Details
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In this Document
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