Error: "500 Internal Server" and Cannot Login to BIP
(Doc ID 2910677.1)
Last updated on JULY 05, 2023
Applies to:
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 21.12 and laterPrimavera Unifier Cloud Service - Version 21.12 and later
Information in this document applies to any platform.
Symptoms
When attempting to login to BI Publisher from the Cloud Portal, the following error occurs.
Browser: 500 Internal Server
Error Information:
Servlet Name: JspServlet
Request URL: /xmlpserver/login.jsp
Inspect the log file for details
or
Servlet Name: /login.jsp
Request URI: /xmlpserver/login.jsp
The issue can be reproduced at will with the following steps:
- Navigate to the Cloud Portal and login via SSO.
- Click on the "Oracle BIP" link.
- Wait 1-2 min (spinning).
- Note the reported error.
Changes
Cause
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