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Error: "500 Internal Server" and Cannot Login to BIP (Doc ID 2910677.1)

Last updated on JULY 05, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 21.12 and later
Primavera Unifier Cloud Service - Version 21.12 and later
Information in this document applies to any platform.


When attempting to login to BI Publisher from the Cloud Portal, the following error occurs.

Browser: 500 Internal Server
Error Information:

Servlet Name: JspServlet
Request URL: /xmlpserver/login.jsp
Inspect the log file for details


Servlet Name: /login.jsp
Request URI: /xmlpserver/login.jsp

The issue can be reproduced at will with the following steps:

  1. Navigate to the Cloud Portal and login via SSO.
  2. Click on the "Oracle BIP" link.
  3. Wait 1-2 min (spinning).
  4. Note the reported error.




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