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Oracle Public Sector Permits Cloud:General Error When Processing Refund For SnapPay (Doc ID 2910754.1)

Last updated on NOVEMBER 21, 2022

Applies to:

Oracle Public Sector Permits Cloud Service - Version 11.13.22.07.0 and later
Information in this document applies to any platform.

Goal

Receiving a General Error when processing refund

ERROR
-----------------------

A general refund process failure has occurred. Contact your help desk

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Make a Payment using Credit Card (SnapPay)
2. Select paid fee
3. Select Initiate Refund
4. Refund Method: CreditCard
Refund Reason: Cancel
5. Browse to Refund History page and locate/select the Pending Refund for the
recently initiated
6. Select Process
7. Error displays

Solution

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In this Document
Goal
Solution
References


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