How to Notify Admin when Submit Order Fails due to Specific Cause? (Doc ID 2911131.1)

Last updated on DECEMBER 01, 2022

Applies to:

Goal

Goal:

Notify the admin when order submission fails due to an expected issue such that the admin can resolve the issue. 

Business Justification:

Order submission can fail due to various causes such as insufficient payment, invalid shipping address, product out of stock, etc. Some of them can be corrected by the shoppers, and some others cannot be corrected. However, there are some scenarios that such order submission failure is expected. For instance, a new shopper profile has a required property that can only be completed by admin after the new account is created. Before this property is configured, order submission will fail. In this case, the admin would like to receive a notification so they can configure this required property on the new profile. 

Problem

There is no webhook for order submission failure event. 

Solution

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