When Adding A Resource To A Queue The Organization Field Does Not Have A Search Option
(Doc ID 2911512.1)
Last updated on DECEMBER 11, 2022
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.22.10.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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On the queues page when adding a resource to a queue the user can search by 'Organization'. The picker in the Organization
field does not allow you to see all values and there is no search option on the picker.
EXPECTED BEHAVIOR
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Expect to be able to search organizations
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to service queues page
2. Select a queue.
3. Add resource to a queue.
4. Cannot search by organization in the organization field
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |