Sync Doesn't Bring Down CX Task Created From O365 With Activity Type "Email" To Outlook
(Doc ID 2911874.1)
Last updated on JULY 30, 2024
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.22.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.22.04.0 version, Microsoft Office 365
ACTUAL BEHAVIOR
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When Tasks created with "Activity Type": "EMAIL" via Add-in, these are not sync'ed back to Outlook.
EXPECTED BEHAVIOR
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When Tasks created with "Activity Type": "EMAIL" via Add-in, expectation is that it should be sync'ed back to Outlook.
STEPS
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The issue can be reproduced at will with the following steps:
1: Open O365 plugin and create an new task with Type "E-mail" in Side panel
2: See the task getting creating in OSC
3. Update the task in OSC.
4. Run or wait for Instant & standard jobs to complete.
5. See the task updated accordingly in O365 Addin, but not in Outlook
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |