My Oracle Support Banner

Sync Doesn't Bring Down CX Task Created From O365 With Activity Type "Email" To Outlook (Doc ID 2911874.1)

Last updated on JULY 30, 2024

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.22.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.22.04.0 version, Microsoft Office 365

ACTUAL BEHAVIOR
---------------

When Tasks created with "Activity Type": "EMAIL" via Add-in, these are not sync'ed back to Outlook.


EXPECTED BEHAVIOR
-----------------------
When Tasks created with "Activity Type": "EMAIL" via Add-in, expectation is that it should be sync'ed back to Outlook.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1: Open O365 plugin and create an new task with Type "E-mail" in Side panel
2: See the task getting creating in OSC
3. Update the task in OSC.
4. Run or wait for Instant & standard jobs to complete.
5. See the task updated accordingly in O365 Addin, but not in Outlook
 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.