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400 Bad Request Error Message When Creating A SR Message From DCS (Doc ID 2912366.1)

Last updated on DECEMBER 14, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.22.07.0 and later
Information in this document applies to any platform.

Symptoms

When adding a message to a service request in Digital Customer Service portal the following error occurs.

ERROR
-----------------------
400 Bad request

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to DCS
2. Select a service request ( or create a new one)
3. Add a message to the SR.
4. 400 bad request error occurs.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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