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Primavera Analytics Administration Access Fails With Error "503--Service Unavailable" (Doc ID 2912624.1)

Last updated on DECEMBER 23, 2022

Applies to:

Primavera Analytics Cloud Service - Version 21.12 and later
Information in this document applies to any platform.

Symptoms

When attempting to access Primavera Analytics Administration, from the main web page, the following error occurs.

Error 503--Service Unavailable
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.5.4 503 Service Unavailable
The server is currently unable to handle the request due to a temporary overloading or maintenance of the server. The implication is that this is a temporary condition which will be alleviated after some delay. If known, the length of the delay may be indicated in a Retry-After header. If no Retry-After is given, the client SHOULD handle the response as it would for a 500 response.


Cause

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