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Not Able To Export Records Of Service Request On HR Helpdesk Landing Page (Doc ID 2912687.1)

Last updated on NOVEMBER 30, 2022

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.22.07.0 and later
Information in this document applies to any platform.

Symptoms

On 11.13.22.07.0, Service Request

User is not able to export service request data from landing page of HR Helpdesk. The file gets exported , but it is a blank file

Steps to Reproduce :

Help Desk > HR Service Requests (Classic UI) > Actions > Export upto 2000 records > Exported file shows a row with headers but the rest of the file is blank

Customer sees this issue only with Contingent workers but not with Employees (who have Employee Abstract role assigned)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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