NextGen HRHD - Help Desk Manager Is Unable To Assign SR's To Himself
(Doc ID 2913280.1)
Last updated on AUGUST 30, 2023
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.22.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.22.07.0 version, Help Desk
ACTUAL BEHAVIOR
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Next Gen Help Desk - Help Desk Manager is Unable to Assign SR's to Himself
HRHD Manager is unable to assign SR's to himself. Other agents are also unable to assign him any SR's. The Manager was previously listed as Help Des Agent. When Manager attempts to select his name from the "Assigned To" list and clicks 'Save', the field blanks out his name. His name is also listed twice in the 'Assigned To' drop down list.
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Help Desk, click Help Desk Requests
2. View All Service Requests
3. Click Assign To
4. When user chooses his name from the "Assigned To" list and clicks 'Save', the field blanks out his name. His name is also listed twice in the 'Assigned To' drop down list.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |