NextGen HRHD - Help Desk Manager Is Unable To Assign SR's To Himself (Doc ID 2913280.1)

Last updated on AUGUST 30, 2023

Applies to:

Symptoms

On : 11.13.22.07.0 version, Help Desk

ACTUAL BEHAVIOR
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Next Gen Help Desk - Help Desk Manager is Unable to Assign SR's to Himself

HRHD Manager is unable to assign SR's to himself. Other agents are also unable to assign him any SR's. The Manager was previously listed as Help Des Agent. When Manager attempts to select his name from the "Assigned To" list and clicks 'Save', the field blanks out his name. His name is also listed twice in the 'Assigned To' drop down list.


STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Help Desk, click Help Desk Requests
2. View All Service Requests
3. Click Assign To
4. When user chooses his name from the "Assigned To" list and clicks 'Save', the field blanks out his name. His name is also listed twice in the 'Assigned To' drop down list.

Cause

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