Errors After Downloading Contract, "The file was not downloaded or was not downloaded correctly" and "String index out of range: -1" (Doc ID 2913731.1)

Last updated on DECEMBER 06, 2022

Applies to:

Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.13.22.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.22.07.0 version, Terms Library

After adding or changing a Section and Clause to the Contract, an error occurs when trying to download contract in Word format.

ERROR
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The file was not downloaded or was not downloaded correctly.

String index out of range: -1

STEPS
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1. Open existing Contract

2. Navigate to the Term Contract Tab

3. Add a Section and Clause to the Contract and then save

4. Click on Terms Actions

5. Select Download Contract and download it in Word format

6. Observe the error occur