Corporate Card Charge Has Invalid Expense Account (Doc ID 2914715.1)

Last updated on DECEMBER 14, 2022

Applies to:

Symptoms

On : 11.13.22.10.0 version, Manage Expenses

Corporate Card Charge has Invalid Expense Account

Employee is attempting to submit an expense report and is receiving the error message below. The expense items are not populating an expense account at all. The employee had a valid default expense account for the date of the transactions but also had a global transfer on the same day. Diagnostics attached.


"You're missing a valid expense account for an expense item. Please remove the item to continue with the expense report and contact your help desk. (EXM-630424)
Share this info with your help desk: In the Settings and Actions menu, use the Run Diagnostic Tests option to search for and run the Expense Distribution Diagnostics test to review the expense account combinations."

ERROR
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"You're missing a valid expense account for an expense item. Please remove the item to continue with the expense report and contact your help desk. (EXM-630424)
Share this info with your help desk: In the Settings and Actions menu, use the Run Diagnostic Tests option to search for and run the Expense Distribution Diagnostics test to review the expense account combinations."

Invalid account combination


STEPS
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The issue can be reproduced at will with the following steps:
. Create an Expense Report
2. Add an Expense item
3. Submit the report

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot submit the expense report.

Cause

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