Resolution Of Discrepancy Does Nothing (Doc ID 2914934.1)

Last updated on DECEMBER 14, 2022

Applies to:

Symptoms

Resolving discrepancy of an item does nothing.

Steps to Recreate:

1. Create a Purchase Order (PO) and receive it fully.
2. Create an invoice with cost and quantity discrepancy.
3. Navigate to Summary Match -> Detail Match.
4. Select the item and click 'Resolve' button.
5. Select a reason code to resolve discrepancy and select 'Defer Unit Cost Resolution' for cost discrepancy.
6. Click Apply button to resolve quantity discrepancy.
7. Close and reopen Detail Matching screen.
8. Try to resolve the discrepancy and notice that nothing is changed in the invoice.
   
   

Cause

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