Fusion Payroll: Child Support Error Occurred In The Hourly Retroactive Processing
(Doc ID 2915059.1)
Last updated on MAY 15, 2023
Applies to:
Oracle Fusion Global Payroll Cloud Service - Version 11.13.22.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.22.07.0 version, US - United States Legislation
When attempting to run hourly retroactive process,
the following error occurs.
ERROR
-----------------------
1) An error occurred when processing element {ELEM_NAME. (ETNAME=Child Support 1 Flat)
2) An error occurred when processing formula CHILD SUPPORT 1 FLAT_BASE.
3) An error occurred during formula execution. (ORACLE_ERROR_TEXT=) (FORMULA_ERROR_TEXT=An external function call error occurred for formula CHILD SUPPORT 1 FLAT_BASE_INIT, line 64.)
4) An external function call error occurred for formula CHILD SUPPORT 1 FLAT_BASE_INIT, line 64.
5) An error occurred. An assertion failure was detected at location pydirsgdflexseg:2. Contact your help desk.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run hourly retroactive process
2. Error returned.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run hourly retroactive process.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |