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Fusion Payroll: Child Support Error Occurred In The Hourly Retroactive Processing (Doc ID 2915059.1)

Last updated on MAY 15, 2023

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.22.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.22.07.0 version, US - United States Legislation

When attempting to run hourly retroactive process,
the following error occurs.

ERROR
-----------------------
1) An error occurred when processing element {ELEM_NAME. (ETNAME=Child Support 1 Flat)
2) An error occurred when processing formula CHILD SUPPORT 1 FLAT_BASE.
3) An error occurred during formula execution. (ORACLE_ERROR_TEXT=) (FORMULA_ERROR_TEXT=An external function call error occurred for formula CHILD SUPPORT 1 FLAT_BASE_INIT, line 64.)
4) An external function call error occurred for formula CHILD SUPPORT 1 FLAT_BASE_INIT, line 64.
5) An error occurred. An assertion failure was detected at location pydirsgdflexseg:2. Contact your help desk.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run hourly retroactive process
2. Error returned.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run hourly retroactive process.

Cause

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In this Document
Symptoms
Cause
Solution


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