Oracle Energy and Water Cloud Services - Break Glass event (Doc ID 2915421.1)

Last updated on DECEMBER 13, 2022

Applies to:

Details

 This article provides information about Break Glass Cloud service entitlement, service fulfillment details, and instructions on how to submit a request.

Actions

Oracle Utilities Break Glass provides customers with transparency and control in terms of Oracle's access to data stored within Break Glass eligible Oracle Utilities Cloud Services, whether at rest or in use. Oracle Utilities Break Glass provides a means for customers (specifically, Customer administrators) to have direct control and approval authority over the process for requesting and granting temporary access to customer data by Oracle personnel.

The documentation linked below provides guidelines for using Break Glass functionality, including:

• Overview
• Pre-Requisites for using Break Glass
• Establishing a Break Glass Event
• Canceling a Break Glass Event
• Approving a Break Glass Event
• Reviewing the Results of Break Glass Actions
• Committing or Rolling Back Break Glass Activity
• Accessing Break Glass Audit Logs
• Important Break Glass Considerations

Cloud Services Live Operations Guide - Oracle Utilities Break Glass

Contacts

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.