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Oracle Energy and Water Cloud Services - Break Glass event (Doc ID 2915421.1)

Last updated on DECEMBER 13, 2022

Applies to:

Oracle Cloud > Oracle Software Cloud > Oracle Utilities Cloud
Information in this document applies to any platform.


 This article provides information about Break Glass Cloud service entitlement, service fulfillment details, and instructions on how to submit a request.


Oracle Utilities Break Glass provides customers with transparency and control in terms of Oracle's access to data stored within Break Glass eligible Oracle Utilities Cloud Services, whether at rest or in use. Oracle Utilities Break Glass provides a means for customers (specifically, Customer administrators) to have direct control and approval authority over the process for requesting and granting temporary access to customer data by Oracle personnel.

The documentation linked below provides guidelines for using Break Glass functionality, including:

Cloud Services Live Operations Guide - Oracle Utilities Break Glass


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