Getting Error While Adding Employee As Salesperson : Unable to retrieve content. Additional information for "Remote Region error #XX" (Doc ID 2916528.1)

Last updated on AUGUST 09, 2023

Applies to:

Symptoms

When attempting to add an employee as a salesperson resource, the following error occurs.

ERROR
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Unable to retrieve content. Additional information for "Remote Region error #XX":
An error occurred while invoking task Manage Resource Roles. Review the FunctionalSetupServer logs for more details on this error. Contact your help desk.


STEPS
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The issue can be reproduced at will with the following steps:

1. Go to Setup and Maintenance and search for Manage Resources
2. Search for the employee
3. Click on Add as resource
4. Add resource information : From date and the Role: Salesperson -> click Save

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot add employee as a salesperson.

 

Changes

 No changes.

Cause

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