My Oracle Support Banner

Getting Error While Adding Employee As Salesperson : Unable to retrieve content. Additional information for "Remote Region error #XX" (Doc ID 2916528.1)

Last updated on JANUARY 07, 2023

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.22.10.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to add an employee as a salesperson resource, the following error occurs.

ERROR
-----------------------
Unable to retrieve content. Additional information for "Remote Region error #XX":
An error occurred while invoking task Manage Resource Roles. Review the FunctionalSetupServer logs for more details on this error. Contact your help desk.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1. Go to Setup and Maintenance and search for Manage Resources
2. Search for the employee
3. Click on Add as resource
4. Add resource information : From date and the Role: Salesperson -> click Save

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add employee as a salesperson.

 

Changes

 No changes.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.