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Gen2 Oracle Cloud Infrastructure Migrations Frequently Asked Questions (FAQ) (Doc ID 2918384.1)

Last updated on JANUARY 04, 2023

Applies to:

Oracle Global Trade Management Cloud Service - Version 22.3 and later
Oracle Cloud > Oracle Software Cloud > Oracle Transportation Management Cloud
Information in this document applies to any platform.
This document is for informational purposes only and is intended solely to assist you in planning for the migration to Gen2 Oracle Cloud Infrastructure. It is not a commitment to deliver any material, code, functionality, hardware, infrastructure components, etc. and should not be relied upon in making purchasing decisions. The development, release, and timing of any features, functionality or infrastructure components described in this document remain at the sole discretion of Oracle.


The following responses to frequently asked questions are intended to help you as you migrate to Gen2.

Although Oracle has used reasonable efforts to provide accurate answers to common questions, current as of the release date of this FAQ, the information in this document may be subject to additional details and separate updates.
Familiarize yourself with the information in this FAQ guide prior to logging a Service Request with Oracle Support.

More technical details can be found in the Oracle Transportation and Global Trade Management Cloud Administration Guide, Chapter 2 Gen2 Migration, available here: 


Questions and Answers

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In this Document
Questions and Answers
 Oracle Gen2 Cloud Infrastructure
 What is Gen2?
 Why is Oracle migrating customers to Gen2?
 What are the benefits of moving to Gen2?
 How does the security at Gen2 data centers compare to legacy data centers?
 Is this FAQ applicable to other SaaS properties?
 Gen2 Migration Timing and Communication
 When will OTM/GTM Cloud go live on Gen2?
 What is a high-level overview of the timing/process?
 When are customers notified about the migration?
 What communications will be sent to customers?
 Who will receive the customer communications?
 Can customers request specific dates for their migration?
 Can a customer who has a need for a specific product feature be prioritized?
 Can customers opt-out of the migration?
 Will there be a change to standard maintenance (for Quarterly Updates, Weekly Patching, etc.) schedules after migration?
 Which customers are included in the upcoming migrations?
 How will I know my migration schedule?
 Gen2 Migration Process and Customer Impact
 When does the migration process begin?
 What work will Oracle complete during this Pre-Migration period?
 What action is needed from customers as part of Oracle’s Pre-Migration activity?
 Will the migrations be seamless for my organization?
 Could end users experience any issues logging into the new Gen2 environments?
 What impact will there be to our data and customizations?
 What if I want to move large volumes of data prior to the migration?
 Will the data center for my environments change after migration?
 Can customers request a move to specific data center during Gen2 migration?
 Will my integrations be impacted?
 Will IP addresses change?
 What are the recommended activities during the validation window?
 Why do I have to change the Email From Address?
 How will SSO users be migrated from my Gen1 My Services Cloud Account?
 Are there specific steps that need to be performed after the Gen2 cutover to Production?
 Will there be any change to the URLs currently accessed by customers?
 What is the expected maintenance downtimes during the migration?
 Will end users need to login differently after the cutovers?
 Will the process to request operational services (P2T, Weekly Patching, etc.) change after the Gen2 migration?
 What if we use Federated SSO?
 How can I tell if I have Federated SSO configured?
 What if we use VPN?
 What if we have Golden Gate?
 What if we have Data Vault?
 Customer Support
 Who should I contact for further information?
 How do I submit an SR with questions or issues?
 Are there any changes to the policy documents with the move to Gen2?

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