My Oracle Support Banner

Assign To Me Service Request Is Not Working For All Users (Doc ID 2919813.1)

Last updated on JANUARY 09, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


The 'Assign to Me' action on the SRs list page is not working for all users.

Replication steps:

1) Login to the application and navigate to the Service Requests List page
2) Click on Actions> Assign To Me
3) Click on one or more Service Requests then click on the "Assign to Me (# Selected)" button
4) The Service Requests are not assigned to the user


The issue occurs when using custom Saved Searches, which have been configured as "Set as Default" and "Run Automatically" on the SRs list page.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.