Assign To Me Service Request Is Not Working For All Users
(Doc ID 2919813.1)
Last updated on JANUARY 09, 2023
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.22.10.0 and laterInformation in this document applies to any platform.
Symptoms
The 'Assign to Me' action on the SRs list page is not working for all users.
Replication steps:
1) Login to the application and navigate to the Service Requests List page
2) Click on Actions> Assign To Me
3) Click on one or more Service Requests then click on the "Assign to Me (# Selected)" button
4) The Service Requests are not assigned to the user
The issue occurs when using custom Saved Searches, which have been configured as "Set as Default" and "Run Automatically" on the SRs list page.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |