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Error: "Alert Failed to send document(s) for E-Signature." When Sending A Unifier Document For DocuSign E-Signature (Doc ID 2920030.1)

Last updated on JANUARY 12, 2023

Applies to:

Primavera Unifier Cloud Service - Version 22.10 and later
Information in this document applies to any platform.

Symptoms

When attempting to send a Business Process (BP) record attachment for DocuSign digital signature, the following error message is displayed in the Unifier User Interface. It is occurring with existing and new attachments.

ERROR
-----------------------
"Alert Failed to send document(s) for E-Signature."

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Log into Unifier.
  2. Navigate to the Project/Shell > Business Processes > BP1 > Find and Open "BP1-0001" > Attachments tab > Select any document > Select "Send for E-Signature"
  3. The Error message above is displayed in Unifier.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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