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Error 'Unable to load the data - Unknown error' When Attemptiong to View the Service Status Screen (Doc ID 2920040.1)

Last updated on MARCH 20, 2024

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version and later
Primavera P6 Enterprise Project Portfolio Management - Version and later
Information in this document applies to any platform.


When attempting to access the View Service Status screen in P6 EPPM Web, the following error occurs.

An error occurred while processing you request. Please try again or contact administrator.

Unable to load data
Unknown error, please contact your System Administrator.

The following error can also be found in the <P6 EPPM home>\p6\WebAccessLogs\P6WebAccess.html log file:

  • If a separate p6services.jar process and configuration has been created to handle job services, the location of the file will be the <p6services.jar location>\WebAccessLogs\ directory.
  • If a separate Job Services managed server has been configured in WebLogic using p6jobservices.war, the location of the file will be the <P6 EPPM home>\<Job Services component>\WebAccessLogs\ directory.

<TIMESTAMP> <P6 Web ERROR JobServiceCE /rest/admin/serviceStatus/load (User Id: XX DB Id:1)
Error parsing job_data blob for job '<name of corrupted job>'. Bad job data was: C:\Users\<USER>\AppData\Local\Temp\xmlImportOptions.imp


The issue can be reproduced at will with the following steps:
1. Login to P6 EPPM Web.
2. Click the down-arrow in the upper right hand corner then choose View Service Status.




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