500 Error In Person Synchronization From CCS/C2M to CX4U
(Doc ID 2920069.1)
Last updated on FEBRUARY 27, 2023
Applies to:
Oracle Customer Experience for Utilities - Version 11.13.22.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.22.04.0 version, CX Industry Framework
When attempting to Sycn person from CCS
the following error occurs.
ERROR
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Problems invoking sender : Internal Server Error, status code (500). Error message: {"code":"cx-utl-11","message":"Error occurred while searching existing person - 0892097491","reason":"Person record not found","referenceError":"","status":""}.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create new person in CCS
2. The CX4U sync process in CCS is failed with the above error
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |