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SR Subtab In Opportunity Shows An Error Whenever Creating An SR From That Subtab (Doc ID 2920461.1)

Last updated on JANUARY 12, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Service Request

SR Subtab in Opportunity shows an error whenever creating an SR from that subtab

User created a relationship between Opportunity and Service Request Objects for us to be able to create a "Related Object" type subtab. Now that the subtab is visible from the opportunity record whenever we try to create an SR record from there, after clicking the "Save and Close" button it shows the error (refer to the error codes field in this Oracle SR). It proceeds into creating the SR however the application freezes and it needs to be refreshed or reloaded, going back to the Opportunity record and navigating to the subtab will trigger the same error

ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server Exception during PPR, #207


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