Microsoft Office 365 Integration Stopped Working
(Doc ID 2920916.1)
Last updated on JULY 25, 2024
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.22.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.22.10.0 version, Microsoft Office 365
Microsoft office 365 integration stopped working
When I tried to use "CX Sales Microsoft 365" within outlook, I received an error
Error - invalid_client. Client authentication failed. The client credentials aren't valid. To fix, the application administrator updates the credentials.
ERROR
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Error - invalid_client. Client authentication failed. The client credentials aren't valid. To fix, the application administrator updates the credentials.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to the outlook add-in
2. Get error message
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use Microsoft 365 add-in.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |