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Why is the system not including in the findMatchingResources response a Resource that has deactivated the route earlier than usual? (Doc ID 2921149.1)

Last updated on MARCH 03, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 20.B.00 and later
Information in this document applies to any platform.

Purpose

 Explain why is the system does not include in the findMatchingResources response a Resource that has deactivated the route earlier than usual.

Scope

Let's say that a REST API /rest/ofscCore/v1/resources/custom-actions/findMatchingResources request is sent at 4:30 pm and it is returning "totalResults": 0. Oracle Fusion Cloud Field Service is saying that there are no technicians that can perform the work order which requires a certain Work Zone and Work Skills. One of the technicians has deactivated his route but he is qualified and his work schedule is from 10:00 am to 07:00 pm. Why is the technician not being returned in the findMatchingResources response? 

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