What are the most frequently asked questions and answers regarding the parameter 'Activity duration stats field' in Configuration > Statistics screen?
(Doc ID 2921179.1)
Last updated on MARCH 03, 2023
Applies to:
Oracle Fusion Cloud Field Service - Version 20.B.00 and laterInformation in this document applies to any platform.
Purpose
I would like to know more about the 'Activity duration stats field' in Configuration > Statistics screen.
Questions and Answers
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In this Document
Purpose |
Questions and Answers |
Q: What is the parameter 'Activity duration stats field' used for? |
Q: Why does the system let me configure more than one statistic duration key? What are the benefits? |
Q: What do the stars by the key mean? |
Q: Where can I see the calculation results for an inactive key? |
Q: How many keys can be configure? |
Q: What is the maximum key length and how are the fields allocated? |
Q: If I add a new key today, will the system start capturing data for this key from now on? |
Q: How often the recalculation process runs? |
Q: Can I have more than one active key at a time? |
Q: Will inactive keys affect estimation duration calculation? |
Q: Why does one of the inactive keys display a 'Activate' button on the right side of the key and the others inactive keys don't? |
Q: I have edited the existing active key to include a parameter. Why does the key show as 'new'? |
Q: What if I add three more keys today? Will they all show the quality of the key after the next time the recalculation process runs? |
Q: I have set a new key as active and saved the changes but there is a message in red stating "Changes have not been applied yet" and it indicates that the previous key is still in use. Why is that? |
References |