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What are the most frequently asked questions and answers regarding the parameter 'Activity duration stats field' in Configuration > Statistics screen? (Doc ID 2921179.1)

Last updated on MARCH 03, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 20.B.00 and later
Information in this document applies to any platform.


 I would like to know more about the 'Activity duration stats field' in Configuration > Statistics screen.

Questions and Answers

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In this Document
Questions and Answers
 Q: What is the parameter 'Activity duration stats field' used for?
 Q: Why does the system let me configure more than one statistic duration key? What are the benefits?
 Q: What do the stars by the key mean?
 Q: Where can I see the calculation results for an inactive key?
 Q: How many keys can be configure?
 Q: What is the maximum key length and how are the fields allocated?
 Q: If I add a new key today, will the system start capturing data for this key from now on?
 Q: How often the recalculation process runs?
 Q: Can I have more than one active key at a time?
 Q: Will inactive keys affect estimation duration calculation?
 Q: Why does one of the inactive keys display a 'Activate' button on the right side of the key and the others inactive keys don't?
 Q: I have edited the existing active key to include a parameter. Why does the key show as 'new'?
 Q: What if I add three more keys today? Will they all show the quality of the key after the next time the recalculation process runs?
 Q: I have set a new key as active and saved the changes but there is a message in red stating "Changes have not been applied yet" and it indicates that the previous key is still in use. Why is that?

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