Troubleshooting issues with authentication via SAML (Doc ID 2921471.1)

Last updated on MAY 10, 2024

Applies to:

Oracle Fusion Cloud Field Service - Version 22.B.00 and later
Information in this document applies to any platform.

Goal

This document provides instructions and basic steps to help OFS customers troubleshoot issues with authentication via SAML. The instructions are applicable for scenarios when SAML authentication occasionally stopped working and there is a need to quickly identify and fix the issue.

The instructions help identify where the issue resides:

Customer IdP side
Login policy configuration
OFS Oracle backend

Solution

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In this Document

Make sure that you have an admin user for troubleshooting

Copy the SAML login policy label

Check if SAML request reaches your identity provider

Login to IdP fails

Check OFS metadata and compare to the metadata uploaded to IdP

Check if mobile devices are provided with correct settings

Check if your certificate is not expired

Check if signing algorithm from OFS is supported by your IdP

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