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Troubleshooting issues with authentication via SAML (Doc ID 2921471.1)

Last updated on MAY 10, 2024

Applies to:

Oracle Fusion Cloud Field Service - Version 22.B.00 and later
Information in this document applies to any platform.


This document provides instructions and basic steps to help OFS customers troubleshoot issues with authentication via SAML. The instructions are applicable for scenarios when SAML authentication occasionally stopped working and there is a need to quickly identify and fix the issue. 

The instructions help identify where the issue resides:


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In this Document
 Make sure that you have an admin user for troubleshooting
 Copy the SAML login policy label
 Check if SAML request reaches your identity provider
 Login to IdP fails
 Check OFS metadata and compare to the metadata uploaded to IdP
 Check if mobile devices are provided with correct settings
 Check if your certificate is not expired
 Check if signing algorithm from OFS is supported by your IdP
 Internet Explorer
 Microsoft Edge

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