Troubleshooting issues with authentication via SAML
(Doc ID 2921471.1)
Last updated on MARCH 03, 2023
Oracle Fusion Cloud Field Service - Version 22.B.00 and later Information in this document applies to any platform.
This document provides instructions and basic steps to help OFS customers troubleshoot issues with authentication via SAML. The instructions are applicable for scenarios when SAML authentication occasionally stopped working and there is a need to quickly identify and fix the issue.
The instructions help identify where the issue resides:
Customer IdP side
Login policy configuration
OFS Oracle backend
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