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Using JWT assertion to authenticate "Start a new chat" API method (Doc ID 2921695.1)

Last updated on MARCH 03, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 22.A.00 and later
Information in this document applies to any platform.


 I can not find the correct way to authenticate API calls for method "Start a new chat", despite configuring Field Collaboration API access




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In this Document
 1. Generate a self-signed certificate and unencrypt the private key
 2. OFS-side configuration
 3. Obtain an encoded token
 4. Make a POST call in the API client

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