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Known Issue with SmartCollaboration messages in iOS15+ (Doc ID 2921696.1)

Last updated on MARCH 03, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 22.A.00 to 22.B.03
Information in this document applies to any platform.

Symptoms

There is a known situation within the OFS Native App for iOS. It is specifically for devices running on iOS 15 to 15.3 versions. The issue manifests when you see a SmartCollaboration push notification and your device is locked. When you unlock your device and open the OFS native app to read the message, you will see the counter indicating that you have a new message but the message will have no content.  

Changes

 Users can run into this issue during upgrade of their own iOS devices to iOS15+ (up to OS version 15.3)

Cause

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