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Why do the messages to external system have the time in different time zones? (Doc ID 2921814.1)

Last updated on MARCH 03, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 20.B.00 and later
Information in this document applies to any platform.

Goal

When an outbound message is sent to our external system the time zone for time fields seems to be different than the expected compared to outbound messages generated by other message steps.

For example, when activity is started, the activity_start_time is sent on a message to our external system with correct time zone. When activity is completed, the activity_end_time is also sent on a message to our external system but the time sent is incorrect. It seems it is being sent in a different time zone.

 

Solution

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