Error When Saving Manage Customer Data Management Options
(Doc ID 2922111.1)
Last updated on NOVEMBER 15, 2023
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.22.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.22.07.0 version, Accounts, Contacts, Households
When attempting to enter value for field "User Resolution Request Handling" via Manage customer data management options task
the following error occurs after clicking Save or Save and Close button
ERROR
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"Unable to retrieve content. Additional information for "Remote Region error #1":
An error occurred while invoking task Manage Customer Data Management Options. Review the FunctionalSetupServer logs for more details on this error. Contact your help desk"
STEPS
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The issue can be reproduced at will with the following steps:
1. Setup and Maintenance
2. Manage customer data management options task
3. Choose "Allow Processing Without Approval" from LOV of field "User Resolution Request Handling"
4. Click Save
5. Get the above error
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot set any value for field "User Resolution Request Handling"
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |