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Email messages failing with EMAIL_AGENT_ERROR (Doc ID 2923501.1)

Last updated on MARCH 03, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 20.B.00 and later
Information in this document applies to any platform.

Symptoms

We have a message scenario that uses Email as a Delivery Channel and is set up to email two individuals. We noticed the emails are failing with 'EMAIL_AGENT_ERROR'. Other message steps set up to email just one static email address are being sent as expected.

Cause

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