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Why is the on-call shift indicator not being displayed on the Dispatch Console or Manage screen? (Doc ID 2923867.1)

Last updated on MARCH 03, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 22.C.00 and later
Information in this document applies to any platform.

Goal

When regular shift and on-call are set for the same period, only the regular shift is displayed in the Dispatch Console and Manage screen. I can still see in the Calendar screen that the resource is on-call but the on-call icon indicator is not displayed on the Dispatch Console or Manage screen.

Solution

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