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Why is Assign to Team option displaying activities of a non-Teamwork group? (Doc ID 2923933.1)

Last updated on MARCH 03, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 22.C.00 and later
Information in this document applies to any platform.

Goal

My Oracle Field Service environment is configured with three Activity Type groups (Customer, Internal and Teamwork). When I select a resource and click Assign to Team action, the only option I have is to add an activity from 'Customer' group. I need to add activities from Teamwork group.

 

Solution

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