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Why is our on-call resource not being routed activities? (Doc ID 2924139.1)

Last updated on MARCH 03, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 22.B.00 and later
Information in this document applies to any platform.

Goal

We have a resource that is on-call every night of the week from 09:00 PM to 03:00 AM. This resource is not receiving activities from Routing during her on-call shift.

Solution

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