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How Can I See All SR Attachments In Attachments Folder When There Are More Than 10? (Doc ID 2924228.1)

Last updated on AUGUST 29, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.22.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.22.10.0 version, Service Request

ACTUAL BEHAVIOR
---------------
How Can I See All SR Attachments In Attachments Folder When There Are More Than 10?

EXPECTED BEHAVIOR
-----------------------
Ideally, when you open the attachment folder, all attachments would be visible, regardless the amount.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Service>Service Requests
2. Open SR with more than 10 attachments
3. When opening up the attachment folder, only 10 attachments are shown.

Cause

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In this Document
Symptoms
Cause
Solution


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