How Can I See All SR Attachments In Attachments Folder When There Are More Than 10?
(Doc ID 2924228.1)
Last updated on AUGUST 29, 2023
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.22.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.22.10.0 version, Service Request
ACTUAL BEHAVIOR
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How Can I See All SR Attachments In Attachments Folder When There Are More Than 10?
EXPECTED BEHAVIOR
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Ideally, when you open the attachment folder, all attachments would be visible, regardless the amount.
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Service>Service Requests
2. Open SR with more than 10 attachments
3. When opening up the attachment folder, only 10 attachments are shown.
Cause
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In this Document
Symptoms |
Cause |
Solution |