Submitting an equipment/inventory related request for Oracle Fusion Cloud Field Service (Doc ID 2924490.1)

Last updated on MARCH 03, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 19.C.00 and later
Information in this document applies to any platform.

Goal

Need to understand what information is relevant to include when submitting an SR for equipment/inventory related requests.

Date and Time of action:

By providing us with the date and time of an action, we are able to easily identify issues in the logs during this time.

Detailed Description:

By providing us with a detailed description of the issue you are experiencing, including steps to reproduce, OFS Support can accurately isolate the issue and decrease time to resolution.

Technician External ID, Work Order number, and Equipment/Inventory ID:

By providing OFS Support with the External ID of the technician, equipment/inventory ID, as well as the work order number where the issue was observed, this will allow us to easily identify the issue.

- Can't find the external ID?

The external_id field can be located or added to Resource hint, Resource Info or Edit Resource/User screen contex

Solution

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