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Why doesn't an activity in jeopardy of being late not change color when set to En Route status? (Doc ID 2924626.1)

Last updated on MARCH 03, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 22.A.00 and later
Information in this document applies to any platform.

Goal

There was an activity that was going to miss its service window promised to the customer (displayed in pink color by OFS default configuration for 'Warning'). When the activity status was set to 'En Route', the activity color did not change to the color we have configured for the 'En Route' status. Activity is still displayed with the color configured for 'Warning'.

Solution

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