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Oracle Fusion Cloud Field Service (OFS) Instance Recreate Policy (Doc ID 2924865.1)

Last updated on MARCH 03, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 19.C.00 and later
Information in this document applies to any platform.


Understand how do I copy or recreate Oracle Fusion Cloud Field Service (OFS) instances.


This applies to all Oracle Fusion Cloud Field Service (OFS) instances. 


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In this Document
 What information is recreated/copied:
 What data will be preserved on the target instance:
 Data Deletion:
 Frequently Asked Questions:
 Do both instances need to be running the same version during a Recreate request?
 Why isn't there a TEST to PRODUCTION option after the initial “go-live” recreate? 
 How long will it take to copy data from Production to Test? Will the request be processed during the day?
 How do I know the process is complete?
 Can I specify the date and time of the recreate operation?
 What if we are not on current or previous Generally Available release?
 Can I pick and choose what configuration items I want recreated?
 Will any data be lost during the process?
 Will I need to configure anything after the process is complete?
 Is there a possibility that something will not be copied?
 Will there be any exceptions to this policy (e.g. copy activity data, requests to perform the work immediately, change the recreate frequency, etc.)?
 It has been 1 month since we went live and a significant amount of changes were made in one of the TEST instances, can you move these to PRODUCTION?
 How many recreate operations can I request?
 How can I make sure that outbound communications won't be sent for Prod users after Production to Test data copy? 
 How to get admin user if I decide to start configuration over?
 Why I'm not seeing all statistical data recreated from TEST to PROD even though it's said that it is in scope of recreated elements? 

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