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Why the next message attempt after a failed message is being set to 'MESSAGE_STEP_EXPIRED'? (Doc ID 2925042.1)

Last updated on MARCH 03, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 19.D.00 and later
Information in this document applies to any platform.

Goal

 I have configured a certain 'Number of attempts on 'failed' status' for a message step but the messages are not being sent and are being set to MESSAGE_STEP_EXPIRED.

Solution

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