Fusion Global Payroll: Bank Accounts Added by HR Users Are Not Visible to Employees Under Self Service (Doc ID 2925789.1)

Last updated on MARCH 10, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR  
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Bank accounts added by HR users are not visible to employees under Self Service.
Facing the issue with addition of bank accounts to employee Personal Payment Methods (PPM) area.
Also the following error occurs:

ERROR
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This payment method no longer has a bank account associated. You must add a bank account for this to be used.

STEPS
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The issue can be reproduced at will with the following steps:
1. Bank accounts added via HR Login from under Person Management, Personal Payment Methods.
2. Bank accounts are not being seen as being associated with PPMs under employees Self Service.
3. Error message is also displayed to user.

Changes

Cause

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