Credit Card Refunds Rejected by Cybersource Due to Missing or Invalid Data
(Doc ID 2926212.1)
Last updated on FEBRUARY 22, 2023
Applies to:
Oracle Fusion Receivables Cloud Service - Version 11.13.22.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.22.10.0 version, Customer Payments (Receipts)
ERROR
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Credit card refunds are rejected by Cybersource with following error:
"The request is missing one or more required fields."
Issue happens for some refunds only.
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Receivables and then go to Account Receivables.
2. Select Create Receipt Remittance Batch in the Receipt Remittances section.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot process specific refund records.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |